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Privacy policy

Effective date: 10 October 2026

IDVerification is a trading style of [Company Name] Ltd, a company registered in England and Wales under company number [00000000], with its registered office at [Registered office street], [Town], [Postcode]. In this policy, “we”, “us” and “our” refer to IDVerification.

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and store your information when you use our website and services.

1. Information we collect

We only collect personal information that you choose to provide:

  • Contact form: your name, email address, phone number and message.
  • Booking: the details you enter when you book an appointment through our online booking calendar.
  • ID verification service: the identity documents, proof of address and form details you send us, and the information confirmed during your video call.

2. How we use your information

We use your personal data only to:

  • respond to your enquiries;
  • arrange and carry out your ID verification and complete your ID1, ID2 or ID5 form;
  • maintain records of communication and verification for administrative, legal and regulatory purposes.

We do not sell, rent or trade your data with third parties.

3. Legal basis for processing

  • Contract – to provide the verification service you have booked.
  • Legitimate interests – to respond to your enquiry and provide requested information.
  • Legal obligation – where we must keep records to meet legal or regulatory requirements.
  • Consent – where you provide information voluntarily via our contact form.

4. How we store your data

  • Your data is stored securely using encrypted systems and is only accessible to authorised staff.
  • Your identity information is only shared with the solicitor verifying your ID.
  • We retain your information only as long as necessary for the purposes above, after which it is deleted securely.

5. Service providers

We use trusted providers to run this website: our online booking calendar is provided by Calendly, and contact form submissions are processed by our form provider. These providers process data on our behalf and under their own privacy terms. We will not otherwise share your personal data with third parties unless required to do so by law.

6. Your rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the right to:

  • access the personal data we hold about you;
  • request correction of inaccurate or incomplete data;
  • request erasure of your data (the “right to be forgotten”);
  • restrict or object to our processing of your data;
  • lodge a complaint with the Information Commissioner’s Office (ICO).

7. Cookies

Our website does not use cookies for tracking or analytics. If you open our booking calendar, Calendly may set cookies needed to provide that service.

8. Contact us

If you have any questions about this privacy policy or how your data is handled, please contact us:

9. Updates to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a new effective date.